Account Manager USMC
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Huntsville, AL 35801
JOB ID-REQ_8250Job Summary: Work as part of the Customer Sales and Support team to ensure customer success, assist with training and troubleshooting, encourage follow-on sales and maintain effective customer relationships.
Duties and Responsibilities
Support existing USMC/SOCOM customers by calling, emailing, and visiting to ensure continuity of relationship; check on progress of product adoption; receive feedback on hardware and communicate/advocate for changes with Engineering; check on operational proficiency and schedule retraining as needed.
Work with customer’s unit leadership to secure quotes for needed parts and training, maintain lists of leadership and key operators at each command and unit, negotiate ESS agreements, project upcoming year purchases and facilitate contracting for funds, and generally maintain and ensure customer goodwill.
Provide consistent communication and regular presence at USMC / SOCOM Headquarters and SOFTACS LCSM locations to collect feedback; communicate information on system updates, including formal design change notices; track program changes that affect GATR; plan GATR attendance and presentation at IPT’s; and serve as primary point of contact and answer queries from USMC/SOCOM personnel.
Maintain IDIQ contract pricing and updates, ensure all relevant components are available and correctly priced on contract, and assume ultimate responsibility for delivery/contract compliance status. Identify, obtain, and provide introductions for, and occasionally travel with, Sales staff to potential new customer sites to support demonstrations and convey benefits of GATR products. Also, participate in key DoD conferences to help position product among Special Operations and conventional forces and obtain contact information for potential commands.
Cubic is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law
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