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Bankruptcy Client Svc Adv I-II

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Job Details
Job Order Number
JC102877310
Company Name
BBVA Compass
Physical Address

homewood, AL 35219
Job Description

Overview

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Responsibilities

+ Accept voluntary customer payments and negotiate payment arrangements to resolve short-term financial hardship issues with customers, when applicable

+ Assist customers with account based inquiries and the status of their account

+ Recommend appropriate retention solutions to the customer

+ Off-set deposit accounts, as applicable

+ Resolve problem accounts, assisting in complex collection situations

+ Respond to credit reporting disputes

+ May include research and making recommendations to supervisor concerning future action

+ Comply with company and regulatory requirements including the Fair Debt Collection Practices Act, Gramm-Leach-Bliley Act, Sarbanes Oxley Act, Fair Credit Reporting Act, and the Unites States Bankruptcy Code

+ Accurately document call details in the appropriate bank systems

+ Obtain bankruptcy information from customers, attorneys, or PACER to include case number, chapter, date filed, and attorney name

+ Obtain death certificate or other proof of death from the customer’s family or appropriate personal representative

+ Retrieve, open and distribute electronic and paper mail for NPA and Collections departments

+ Prepare customer payments for loan operations and/or accounting department

+ Assign account servicing to appropriate vendors for bankruptcy, pending bankruptcy and probate

+ Process lien release requests, coordinating with Collateral Release or preparing and delivering release

+ Review and recommend account assignment for repossession or foreclosure

+ Prepare check requests as needed for bankruptcy trustees

+ Perform daily tasks assigned by bankruptcy and probate vendors

+ Complete other duties as assigned

Qualifications

Required Qualifications

+ High school diploma or GED

+ Two-plus years banking center, call center, consumer collections experience or customer service experience

+ Excellent customer service and sales skills

+ Excellent verbal and written communication skills

+ Strong negotiation and sales skills with demonstrated attention to detail, dependability, self-control, independence, flexibility and stress tolerance

+ Proficiency in the use of Microsoft Office, Excel and Access

Preferred Qualifications:

+ Bi-lingual (Spanish and English)

+ Associate’s or Bachelor’s Degree

+ Prior banking or collection experience

+ Prior bankruptcy account experience

Job ID 2017-111107

Site Name AL-BIRMINGHAM-HOMEWOOD ADMIN CENTER

Category COLLECTIONS

Work Location US-AL-HOMEWOOD

FLSA Status NON-EXEMPT

Type FULL TIME

EOE Statement Equal Opportunity Employer – Minority/Female/Disability/Veterans.


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