Financial Relationship Specialist
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Huntsville, AL 35808
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career
- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions our mission is to make life better for our customers and communities. The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to meet customer needs, and assist in resolving end to end customer situations. This role improves the financial wellness of our customers.
The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual with clear and transparent communication who is motivated by a fast paced and energetic environment.
+ Provides a consistent optimal customer experience, primarily handling customers’ transactional needs
+ Answers customer inquiries regarding products and services, fulfills basic servicing requests, and opens basic Consumer products such as checking and savings accounts
+ Works to create and establish relationships with customers, remaining well-informed about the customer’s relationship with the bank
+ Educates customers on standard consumer products, emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
+ Assists branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution
+ Refers customers to an internal team of experts when more complex financial goals and needs are recognized
+ Achieves required levels of outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
+ Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.
This position is incentive eligible.
+ High school diploma or GED
Skills & Qualifications
+ Ability to assist customers with digital banking offerings
+ Strong customer focus
+ Ability to handle multiple priorities simultaneously
This posting is used as a sourcing pool to fill vacancies in the Madison County area. Specific locations will be discussed if selected for an interview.
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
+ Put people first
+ Do what is right
+ Focus on your customer
+ Reach higher
+ Enjoy life
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.