skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, Alabama JobLink works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.

Help Desk Agents

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
Company Name
Physical Address
219 Belleville
Brewton, AL 36426
Job Description

Provalus is looking for competent Help Desk Technicians to provide fast and useful technical assistance for our end clients. You will answer quires on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have strong technical knowledge of computer operating systems and process, and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate is reliable, customer-oriented, resourceful and self-motivated. Core Responsibilities: * Serve as the first point of contact for customers seeking technical assistance * Perform remote troubleshooting through diagnostic techniques and pertinent questions * Determine the best solution based on the issues and details provided by customers * Support and direct customers through the problem-solving process * Direct unresolved issues to the next level of support personnel * Record events and problems and their resolutions in logs * Follow up and update customer status and information

To view full details and how to apply, please login or create a Job Seeker account.