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Help Desk Support Service Specialist

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Job Details
Job Order Number
Company Name
4M Research
Physical Address
Huntsville, AL 35806
Job Description

4M Research, Inc. (4M) is a Woman owned small business established in 2007 and headquartered in Huntsville, AL. 4M specializes in Systems and Software Engineering and Analysis, Information Technology, Planning and Analysis, and Field Support Services to a variety of customers including MDA, NASA, and AMCOM. Providing our team members with the most competitive compensation and benefits packages ensures a highly motivated and stable workforce for our customers.

4M is currently seeking candidates for an Intermediate Help Desk Support Service Specialist in Huntsville, AL.

A Help Desk Support Service Specialist Intermediate will be familiar with desktop operating systems, office applications, hardware, installation/troubleshooting and have some knowledge of network operating systems and hardware. A Help Desk Support Service Specialist Intermediate will need advice and/or expertise from a higher-level technician at times. A Help Desk Support Services Specialist Intermediate may participate in special projects and tasks in a technical capacity.


Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements. Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing Must correspond professionally and promptly with co-workers and supervisors, in person, verbally and in writing Must be able to interface with individuals and military/civilian professionals at all levels of the organization Must have good organizational skills and be able to work independently Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others


An Intermediate Help Desk Support Service Specialist’s main technology emphasis should be to Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network Install and maintain peripheral equipment such as printers, modems, scanners, etc. Familiarity and expertise in various operating systems (Windows ,7 10, etc.) Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.) Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites Install, configure and maintain network applications and application distribution systems Ensure system security in compliance with customer policy including virus protection Implement and maintain network standards and guidelines Utilize tools sets such as McAfee, Active Directory, Remote Desktop, etc. Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware. Maintain skill set required to do job Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization Perform other hardware and software tasks as assigned Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and RMF process Update systems with IAVA updates and anti-virus updates


Activities will be directed, monitored, outlined and supervised by a more senior-level technician and/or Project Manager. Receives initial instructions, equipment requirement, and advice from supervisor as needed. Performs recurring work independently. Work is reviewed for technical adequacy or conformity with instructions. Responsible for training junior technicians in troubleshooting/repair/maintenance of PC hardware, troubleshooting/installing software on PCs, and use and maintenance of PC operating systems.

Basic qualifications:

Four years of relevant experience or an Associate’s degree and two years CompTia Security + Certification At least one CE Certification Active DoD Secret Security Clearance is required. Excellent customer service skills

Qualified candidates should apply online at or call 256-319-4646 × 8003 for assistance.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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