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Client Service Associate

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Job Details
Job Order Number
Company Name
Kestra Financial
Physical Address

Birmingham, AL 35205
Job Description


The professionals at Chappelle Consulting Group have specialized in retirement plan consulting for 34 years. Our separation from the maket is based on our founder’s ERISA and tax law expertise, as a tax and corporate attorney with the law firm of Sirote & Permutt, where he was a stockholder and Vice Chairman of the Tax Department. Reared by a father and grandfather who established an investment firm over 60 years ago, Allan Chappelle has been able to develop a blend of both investment and legal expertise that has been viewed by our peers as a cutting edge of this business. This foundation has been enhanced by the addition of several strategic alliances that provide specialized expertise while allowing us to remain independent for us to strive to be clear of any conflicts of interest.

Chappelle Consulting Group is hiring a new Client Service Associate. The Client Service Associate will report to the Lead Advisor(s) and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

Essential Duties and Responsibilities

Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation

+ Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards

+ Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance

+ Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available

+ Assist in preparation of consolidated performance reporting on a monthly/quarterly basis

+ Maintain CRM database; define and ensure adherence to appropriate client service models

+ Manage multiple and competing priorities on a daily basis in pursuit of business objectives

+ Other responsibilities as assigned by the Senior Client Service Associate

Supervisory Responsibilities: None


Knowledge, Skills, and/or Abilities

+ Advanced computer skills (Outlook, Word, Excel and Power Point) are essential

+ Excellent communication skills, both verbally and in writing

+ Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once

+ Ability to build relationships with clients and internal partners and influence others without direct control

Education and/or Experience

+ Bachelor’s degree in a business-related field preferred

+ The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

+ Previous experience in the independent financial services culture preferred

Certificates, Licenses, Registration

+ Series 7 and 65/66 preferred (or ability to obtain)

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