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Customer Care Coordinator

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Job Details
Job Order Number
Company Name
Arrow Exterminators, Inc.
Physical Address

Mobile, AL 36607
Job Description

Customer Care Coordinator

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+ 1105 – Mobile

+ Mobile, AL, USA

+ $14

+ Hourly

+ Full Time

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Position Summary: Provide uncompromised service support and administration to internal and external Service Center customers. The role includes detailed daily follow-up with customers and account management.

Essential Functions:

+ Comply with state and federal regulations, company policies, procedures, and guidelines

+ Act as point of contact for general customer service

+ Confer with customers by telephone, email, and mail

+ Administer high volume of inbound customer service calls

+ Scheduling appointment for Technicians and Sales

+ Convert accounts receivable and process customer payments

+ Respond to answering service messages

+ Specialize in customer resolution

+ Maintain and update customer account information

+ Enter new services into database

+ Invoice services rendered

+ Support other office administrative staff in the completion of their duties when needed

+ Attend and complete training and meetings as required

+ Perform other duties as required by management

Knowledge, Skills & Abilities:

+ Customer Service – Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.

+ Compliance & Safety – Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.

+ English Language – Ability to write, speak, and communicate in English and ability to read and understand technical product labels.

+ Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

+ Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.

+ Time Management – Managing one’s own time and the time of others.

+ Computers – Ability to transact and interact with multiple software systems

Minimum Qualifications:

+ Working knowledge of Microsoft Office Suite

+ Compliance with Drug-free Workplace Policy

+ Able to pass a pre-employment background check upon offer of employment

+ High school diploma or equivalent

+ Present a professional appearance

+ Able to work a 40-hour (minimum) work week

+ Willing to work minimal evenings and weekends as needed

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

+ Regularly required to sit for long periods of time

+ Constant interaction with computers and prolonged periods of viewing monitors

+ Frequent telephone use on a multiline system

+ Occasionally required to stand, walk, stoop, kneel, crouch, or crawl

+ Occasionally lift and or/ move 10 to 25 pounds

+ May be required to climb stairs depending on location

Environmental Factors:

Work mostly indoors, in shared office environment

We are an Equal Opportunity Employer and a Drug-Free Workplace.

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

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