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Teleservices Agent

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Job Details
Job Order Number
Company Name
Wind Creek Casino
Physical Address
1801 Eddie Tullis Drive
Montgomery, AL 36117
Job Description

The Teleservices Agent answers all incoming calls and provides information to callers identifying and acting on opportunities to sell and book reservations at the property. Directs or transfers calls to appropriate department or person. Actively promotes the property and amenities on each call to leave the caller with as much information about Wind Creek Hospitality properties as possible. Represents the company positively by providing a warm greeting, maintaining a positive upbeat tone throughout all calls and checking for satisfaction before ending call.

•Answers all incoming calls; directing or transferring calls when appropriate
•Books multiple venue reservations
•Provides a warm greeting using voice intonation that is friendly and inviting to the guest
•Maintains composure with guests in difficult situations
•Understands and keeps current of mail offers sent to customers and books appropriate customer offers
•Up-sells and cross-sells property amenities including hotel, restaurants, cooking studio and spa
•Operates under the established department standard operating procedures and customer service behaviors
•Answers call within specific time parameters and completes calls in a timely manner
•Other duties and responsibilities as assigned

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