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Customer Care Associate (YHL0068_COMPANY_1.2)

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Job Details
Job Order Number
2670118
Company Name
Yulista
Physical Address
255 Electronics BLVD.
Huntsville, AL 35824
Job Description

PRIMARY FUNCTION

The Customer Care Associate is responsible for responding to helpdesk requests in various forms, updating ticketing systems and scheduling appointments for ticket resolution.

ESSENTIAL FUNCTIONS:

Respond to helpdesk requests from email, voicemail and helpdesk phone line within predetermined service level agreements.
Accurately and efficiently enter all customer service information into the helpdesk system
Schedule end user appointments with Technician
Communicate clearly and effectively with internal customers both, verbally and written with status updates.
Assist with overall customer service as needed

SUPERVISORY FUNCTIONS:

This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

Ability to work utilizing professional written and verbal communication and interpersonal skills.
Active Listening
Time Management
Knowledge of MICROSOFT Office with an emphasis on OUTLOOK.
Knowledge of standard office equipment such as copier, fax machine and phones.

Job Requirements
At least 3 years of customer service experience
High School Diploma or equivalent.
Proficient in MS Office products primarily Outlook
Highly organized
Excellent communication skills
Able to work with minimal supervision
Ability to pass a BACKGROUND and drug screening.
Yulista offers an excellent compensation and benefits package. We are an Equal Opportunity / Affirmative Action Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilities, protected military or veteran status. To apply for this position, or view all of our job openings, visit us ONLINE at WWW.YULISTA.COM, click on career opportunities.


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