Customer Care Associate (YHL0068_COMPANY_1.2)
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
Huntsville, AL 35824
The Customer Care Associate is responsible for responding to helpdesk requests in various forms, updating ticketing systems and scheduling appointments for ticket resolution.
Respond to helpdesk requests from email, voicemail and helpdesk phone line within predetermined service level agreements.
Accurately and efficiently enter all customer service information into the helpdesk system
Schedule end user appointments with Technician
Communicate clearly and effectively with internal customers both, verbally and written with status updates.
Assist with overall customer service as needed
This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS, & ABILITIES:
Ability to work utilizing professional written and verbal communication and interpersonal skills.
Knowledge of MICROSOFT Office with an emphasis on OUTLOOK.
Knowledge of standard office equipment such as copier, fax machine and phones.
At least 3 years of customer service experience
High School Diploma or equivalent.
Proficient in MS Office products primarily Outlook
Excellent communication skills
Able to work with minimal supervision
Ability to pass a BACKGROUND and drug screening.
Yulista offers an excellent compensation and benefits package. We are an Equal Opportunity / Affirmative Action Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilities, protected military or veteran status. To apply for this position, or view all of our job openings, visit us ONLINE at WWW.YULISTA.COM, click on career opportunities.