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Field Technician

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Job Details
Job Order Number
Job Description

This position performs commercial and residential installations, completes repairs, terminates service, and relocates existing equipment.
• Performs the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Cable One policy and procedures, along with specification compliance in the National Electrical Code (NEC)-Article 820, and in the applicable sections of the National Electrical Safety Code (NESC).
• Uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer-owned equipment to the output of the first distribution amplifier.
• Terminates cable, data and telephony services in a manner that is in compliance with Cable One policies and procedures.
• Assures proper upstream and downstream signal levels at each termination on the customer’s premises.
• Relocates customer service drops or outlets in a manner that is in compliance with all Cable One policies and procedures.
• Monitor and record incidences of system and drop leakage.
• Performs after-hours network stand-by, troubleshooting and repair.
• Operates and maintains vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures.
• Educates customers as to the proper operation of all services, equipment, and home terminal units (HTU’s) and customer owned equipment.
• Seeks the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets.
• Collects payments and obtains appropriate customer acknowledgements in accordance with Cable One cash handling policies via electronic work order and routing system (WFM) and other methods as required.

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