Customer Experience Coordinator (Full Time)
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Tuscaloosa, AL 35405
Responsible for operational controls at the front-line, service desk, layaway, and jewelry. Ensures front-line Associates provide prompt, courteous, and knowledgeable service to all customers. Resolves customer service issues appropriately and competently. Audits and approves all necessary front-line paperwork. Responsible for training and developing store Associates on customer service standards, register procedures, and proper front-line procedures and controls. Responsibilities Include: • Ability to work a flexible schedule, including nights and weekends • Professional appearance • Solid customer service skills and experience • Excellent verbal and written skills • Ability to make timely decisions under challenging circumstances • Strong organizational skills, attention to detail • Leadership, takes ownership, can direct others • Self-motivated, works quickly and efficiently on multiple tasks • Responsible, dependable, and honest
Store Hours. : Mon – Sat 9:30 am-9:30pm, and Sun. 11am-8pm .