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Service Adviser (OJT Position)

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Job Details
Job Order Number
2717550
Company Name
Woody Anderson Ford
Physical Address
2500 JORDAN LANE
Huntsville, AL 35814
Job Description

As a Service Adviser, you will own our customer’s experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the service lane to explaining the repair process, our Service Adviser are true professionals who enjoy helping others.

As a Service Adviser, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you’ll be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Our goal is to exceed a client’s total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That’s why we’re proud to offer our staff members with a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

Health Insurance
401(k) Savings Plan with Employer Match
Closed on Sundays
Paid Vacation
Paid Company Holidays
Paid Training
Work-Life Balance
Ongoing Professional Development
Employee Discounts
Family-Friendly and Inclusive Team Culture
Career Growth and Internal Promotions
Custom and Competitive Wage Plans
Responsibilities

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Ensure that customers receive prompt, courteous, and effective service.

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Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

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Ensure the daily inventory of technicians’ time is consistently sold to service customers.

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Distribute work between technicians efficiently.

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Answer technical questions about vehicle problems, warranties, services, and repairs.

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Maintain Consumer Experience scores at or above company standards.

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Assist in diagnosing vehicle problems.

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Reinforce company policies and adheres to company standards.

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Encourage compliance with applicable laws and regulations.

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Maintain good working relationships foster positive employee relations.

Qualifications

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Organized and friendly personality

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Time management skills

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Fantastic communication skills with your customers

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Professional, well-groomed personal appearance

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Consistent record of service and sales success

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Strong record of positive customer satisfaction results

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Team oriented and self-motivated

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Able to work with little supervision

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Clean driving record and valid driver’s license

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Able to pass background check and drug screen


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