BROADBAND SPECIALIST (13691) THOMASVILLE
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Thomasville, AL 36784
As a Broadband Specialist I (Field Technician), you will be focused on new installations of our cable television and broadband services. You’ll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have in regard to installation.
You’ll drive a company van, go into customer homes, and represent Mediacom every day to our customers.
*Makes customer drop installations (exterior and interior) from tap to antenna terminals on customer equipment.
*Performs new connects, reconnects, requested and non-pay disconnects.
*Adds outlets; installs and/or removes converts; performs upgrades and downgrades of service.
*Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
*Manipulates connectors, fasteners and wire and uses hand tools.
*Uses customary CATV hand and power tools in performance of job duties.
*Completes appropriate paperwork functions as prescribed by system management.
*Reads signal levels through use of field strength meter; adds and subtracts levels in installation problems.
*Installs connectors on different types of drop cable; maintains proper clearances; installs tap-off devices.
*Climb poles with proper safety equipment, ladders or other structures as needed.
- Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
*Properly uses, stores and maintains a VOM or DMM to check for “open” or “short” on line, AC/DC voltages.
*Inform customers of FCC Rules and Company policies as they pertain to customers.
*Generate additional company revenue through effective sales techniques and by offering information about product options , sales campaigns and promotions.