Public Safety Telecommunicator - 9-1-1
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Talladega, AL 35161
Description: Excellent Benefit Package with Bells and Whistles! Urgent Need! E-911 Operators. Now Hiring! Apply at Talladega Career Center for application. No Experience needed, all training provided with pay!
A full job description is available in the Career Center. Applications available in the Career Center. Work at times may be high pressure, must be available to be “on call” and prepared to work extended hours in cases of emergencies, both natural and man-made.
Answers 9-1-1 voice and TTY telephone calls requesting emergency services. Questions callers to determine the nature and location of the problem and extracts & records essential information. Calls back disconnects to determine nature & location of the problem and enters information as appropriate.
Dispatches, via a radio console, paging system or other electronic means, emergency & other calls requiring police and/or fire and/or EMS response according to priority & availability of field units. Coordinates the response of priority, backup, & support units, and/or other agency assistance as required. Maintains strict radio discipline at all times. Complies with FCC regulations & Talladega County 9-1-1 policies/procedures in the transmission of all radio traffic.
Monitors dispatched unit’s activities & receives
& transmits to filed units updated information as it’s received. Enters incident data into computer aided dispatch system and maintains various automated & manual logs, records & files relating to call-taking & dispatching activities.
Retrieves & accurately relays to requesting law enforcement field units information contained in State (ACJIC) and National (NCIC) computer systems. Answers non-emergency telephone lines, provides routine non-technical information upon request & refers all other inquiries to the proper person or department.
Skills: Must acquire and maintain a working knowledge of public safety communications equipment, practices and procedures including but not limited to: Knowledge of functions & operation of computer aided dispatch (CAD) system. Knowledge of functions & operation of manual call recording & dispatch system. Knowledge of functions and operation of telephone console, radio console, TTY, & other standard communications equipment. Knowledge of FCC rules & regulations applicable to radio broadcasts. Knowledge of proper use of ANI/ALI displays/information. Knowledge of basic telephone & radio techniques/procedures for handling incoming emergency calls and dispatching response units. Knowledge of basic police/fire/EMS complaint/dispatching terminology. Knowledge if the proper procedure for 9-1-1 transfers; knowledge & understanding of the purpose of 9-1-1. Knowledge of proper use of ACJIC and NCIC computer systems & functions. Knowledge of legal liability issues common to emergency call-taking, public safety dispatching & records keeping.
Knowledge of the geographical area served: land marks, lakes number schemes, rivers, freeways, etc. Knowledge of proper preparation of required reports, logs, & forms. Knowledge of Talladega County 9-1-1 policies, procedures & standards of expected performance. Knowledge of available resource materials and their use in performing job duties: manuals, directories, maps, etc. REQUIRES: High School Diploma or GED. Requires meeting a keyboarding speed of 30 wpm, tests will be administered by the Career Center at time of application.
Duties: General Statement of Essential Tasks: The primary responsibility of the Public Safety Telecommunicator is to provide emergency and non-emergency communications response to individuals and entities requesting police, fire or emergency medical services. Through professional information gathering, the Public Safety Telecommunicator determines the nature of the call, whether a response is necessary and what type of assistance or information if needed. For calls requiring police/fire/EMS response, the Public Safety Telecommunicator directly dispatches the appropriate agency to the scene, maintaining proper logs and paperwork (computer and/or manual) of all units dispatched. The Public Safety Telecommunicator is additionally responsible for retrieving and accurately relaying to requesting field units information contained in the State (ACJIC) and National (NCIC) computer systems.