Branch Service Supervisor
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Birmingham, AL 35203
As the main point of contact to service customer transactions, tellers are responsible for providing a positive experience that leads to customer satisfaction and product sales. Tellers process transactions accurately and efficiently while simultaneously introducing products and services that meet the customer’s needs and encouraging customers to expand their relationship. The Branch Service Supervisor leads the teller line in cross-selling, referrals and new business. The Branch Service Supervisor is responsible for supervising, scheduling and ensuring Teller line compliance. Demonstrates passion for delighting the customer by living the Customer Covenant every day. Branch must have more than one Teller in order to have a Branch Service Supervisor. The Branch Service Supervisor has a dotted-line reporting relationship to the Regional Operations Manager and will be held accountable for proper compliance with branch operations.
Job Duties and Responsibilities:
Creates an industry leading customer service experience by following the Synovus Customer Service Standards. Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service.
Demonstrates solid working knowledge of bank products and services. Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them.
Sales and production-related job functions:
Meets or exceeds individual performance sales goals while supporting the goals of the branch. Ensures that all Tellers are aware of, and participating in, achievement of performance and sales goals. Drives sales performance on the Teller line. Participates in sales and training activities to reach closed referral goals.
Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
High school diploma or equivalent
Three (3) years of Teller or related financial institution experience; or two (2) years teller experience combined with one (1) year of supervisory experience; or one (1) year of Teller experience combined with Bachelor’s degree or two (2) years of supervisory experience
Required Knowledge, Skills, & Abilities:
Demonstrates ability to adhere to professional dress code
Ability to identify customer financial needs, goals and objectives
Demonstrated knowledge of bank products, services, policies and procedures
Excellent interpersonal and communication skills; ability and desire to establish rapport with customers
Demonstrated success in cross-selling , up-selling and making appropriate referrals
Proven ability to support team activities and provide assistance to team members
Proficiency in utilizing bank computers, applications and systems
Careful attention to detail and ability to manage time
Ability to stand on feet for a long period of time
Preferred Knowledge, Skills, & Abilities:
Previous experience in a leadership or supervisory role
Employer’s Job# 15852
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