(Remote) ServiceNow Solutions Architect
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Montgomery, AL 36107
The ServiceNow Solutions Architect reports to the Platform Operations Manager, and is responsible for the design, implementation, maintenance, operations, and improvement of the technical tools and systems supporting IT Service Management functions for a large infrastructure support program. Essential duties of this position include:
+ Architectural leadership for the design and implementation of core management
+ Design and management of full ServiceNow based IT Service Management Suite
+ Primary interface to integration partners for the efficient, effective integration of tools and exchange of information with other peer teams, vendors, and 3 rd parties including Cloud providers
+ Workflow design, management and orchestration between tools and groups
+ High-availability and fault tolerant design and implementation of tools
The ideal candidate will have extensive experience in ServiceNow deployment, design, architecture, and operations including customer portal, Service Asset and Configuration Management (SACM), Project Portfolio Management, Service Mapping, Knowledge Management, and integrations with 3 rd parties and tools.
Other key attributes include:
+ Excellent communicator and collaborator, capable of working independently and in small groups of developers.
+ Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of Developers / Analysts on functional requirements and specifications.
+ Ability to use Object Oriented Design and Unit Testing / Test Driven Development techniques to design, code, test, debug, and document the automation services.
+ Independently performs and assists other team members in providing ongoing system maintenance, research, problem resolution, and on-call support tasks for existing systems.
+ Conducts investigations of considerable complexity.
+ Able to provide guidance and training to less-experienced programmer/analysts.
+ With limited direction, supports the implementation of systems into production.
+ Researches emerging technologies to determine impact on existing services and identify improvement opportunities.
+ Experience with agile software lifecycle processes; version control methodologies and tools
REQUIRED EDUCATION AND EXPERIENCE:
Must have a Bachelors and Nine (9) years or more experience; Masters and seven (7) years or more experience. Will accept an additional 4 years of experience in lieu of a degree.
Must have at least 4 years of direct ServiceNow experience.
Must have experience working on complex ServiceNow issues.
Must be able to work in a team environment.
Must be able to lead and help younger team members solve more complex problems.
ITIL certification preferred (Foundation or above)
Experience with related tools and platforms including Identity Access and Management (CyberARK, SailPoint), Microsoft Active Directory, Splunk, and VMWare platforms is a plus.