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Computer User Support Specialist IV

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Job Details
Job Order Number
JC151197534
Company Name
ValidaTek, Inc
Physical Address

Huntsville, AL 35808
Job Description

Careers At ValidaTek

Computer User Support Specialist IV

Location:Huntsville, AL

Clearance Level:Secret

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ValidaTek, Inc. is an award-winning Small Business that provides high-security mission-critical IT services to the Federal Government.-Our commitment to excellence in service delivery has resulted in dramatic growth and an expanding client base that includes several U.S. Federal Departments.-The corporate infrastructure is robust and based on industry best practices as evidenced by our DCAA Approved accounting system, ISO 9001:2015, ISO 20000-1:2011, and ISO 27001:2013 certifications, and CMMI Level 5 for Services (CMMI-SVC Level 5) and CMMI Level 5 for Development (CMMI-DEV Level 5) appraisals. We pride ourselves in being the best and only attracting and retaining the best talent to fuel our rapid growth. We promote a strong employee-focused corporate culture that provides a diverse, prosperous and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their contributions and we all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.-

Position Description:

+ Provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.

Position Requirements/Qualifications:

Education and Certifications

+ -Associates Degree with Six years of experience or 10-13 years without AA

Knowledge and Experience

+ SECRET Clearance

+ Experience 10-13 years of related experience, including 1-2 years of supervisory experience required.

Applicants who are selected for employment will be required to verify authorization to work in the United States.-

ValidaTek-is an Equal Opportunity Employer.- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

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