Support Specialist III (YUL2073_COMPANY_1.1)
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Meridianville, AL 35759
The Support Specialist ensures the efficient day-to-day operation of the office, and support the work of management and other staff.
Performs administrative and office support activities for management and trainers/instructors.
Duties may include answering office emails, customer service, word processing, creating spreadsheets and presentations, and filing.
Assist with all administrative processes and tasks in accordance with departmental policies and procedures.
Create and/or type general correspondence, memorandums, weekly reports, presentations, charts, graphs, and tables.
Proofread copy for spelling, grammar, formatting and layout, and make corrections as appropriate.
Assist in the preparation of regularly scheduled reports and other documents upon request.
Process requests for departmental and office supplies.
Organize and maintain electronic and hard copy reports and records in accordance with department processes and company policies.
Organize the work area to maintain a neat and professional environment.
Schedule and organize activities such as meetings, training, and department activities.
Maintain organization’s Property Control System by identifying assets, establishing and maintaining records while working with support personnel.
May be required to perform other related duties to meet the ongoing needs of the organization.
This position does not have any supervisory responsibilities.
KNOWLEDGE, SKILLS, & ABILITIES:
Intermediate computer skills; specifically using Microsoft Office Suite and Deltek Cost Point.; ability to learn additional computer skills or software programs.
Ability to enter data accurately into databases.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Excellent interpersonal skills to work effectively with all levels of management and staff.
Ability to use general office equipment such as fax, phone, copier, etc.
Ability to follow a process.
Strong professional customer service skills, including active listening, prompt service and follow-up.
Ability to learn and understand corporate policies and procedures.
Ability to perform basic mathematical computations, detect unobvious facts and issues, and exercise resourcefulness in resolving problems.
Must be able to multi-task, work independently and perform duties with minimal supervision.
High School Diploma or equivalent and 6-10 years of related experience
Moderate computer skills in Microsoft Office
Excellent communication skills, both verbal and written
Strong ability to work on multiple tasks simultaneously with multiple persons and multiple deadlines
Ability to work under pressure and adhere to deadlines
Strong proofreading and editing skills with attention to detail
Excellent time management skills
Ability to obtain and maintain a Government Security Clearance