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Huntsville, AL 35808
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous- ensuring a scalable, sustainable future.
Hexagon’s PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries. Learn more at hexagon.com and follow us @HexagonAB.
© 2019 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved.
Hexagon PPM is looking for a personable, customer service-oriented Technical Support Administrator to provide technical support to end users in an efficient, courteous and professional manner. Experienced in supporting all computer systems, software, and hardware preferred. Will respond to end user queries and issues mostly in person or over the phone. This position has great growth potential for the right candidate.
+ Maintains, analyzes, and troubleshoots end-user devices, including desktops, laptops, tablets, phones, printers, scanners, copiers, and all associated peripherals.
+ Handles a wide variety of technical support requests via multiple channels, including telephone, email, and remote desktop.
+ Serves as a point of contact for internal employees seeking technical assistance over the phone or email.
+ Utilizes excellent customer service skills and exceeds end user expectations.
+ Correctly escalates unresolved issues to the next level of support.
+ Determines the best solution based on the issue and details provided by the end user.
+ Records events and problems and their resolution in the ticketing tool (ServiceNow).
Related Bachelor’s degree or experience in Desktop/IT Support is preferred.
Req# ID: 2019-5590
Business Unit: PP&M US
External Company URL: http://hexagonppm.com/
Street: 305 Integraph Way