Client Integration and Support Manager
Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.
Birmingham, AL 35233
Manage the integration and support teams in the development of software solutions and architecture to meet customer’s needs applying knowledge of API Management systems, cloud, RESTful and SOAP services and security protocols. Lead a team of integration engineers in charge of helping clients to integrate with the Bank’s Open Platform. Assist presales teams with technical questions and customers during the integration. Lead a team of support analysts and engineers to provide 24×7 production and operations support and monitor application in production. Conduct code review to ensure the reusability of the code developed by the Development Team and availability of the code to the customers. Manage the technical integration policies for customers to integrate with the Bank’s Open Platform. Track E2E lifecycle of any production defects to make sure they are within the published SLAS (Service-Level Agreements). Identify bottlenecks and bugs, and devise solutions to these problems. Coordinate with the different layers of the Bank’s information architecture to complete solutions. Mentor junior integration and support engineers.
**MINIMUM REQUIREMENTS: Bachelor’s in Computer Science or related field and 7 years’ progressive experience in developing and supporting large- scale and critical software systems, leading support team and client integration efforts, designing RESTful services and in the use of API Management systems as well as RESTful and SOAP services, including 5 years’ experience with cloud and providers such as AWS or OpenShift platforms, 3 years’ experience in designing complex architectures, 3 years’ experience in the integration of customers into complex platforms and 3 years’ experience with security protocols, such as Oauth