Front Office Intern
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Point Clear, AL 36564
Point Clear, AL, USA
Allows interns opportunities to undergo practical training . They can receive first-hand, real-life operational area knowledge and experience and learn PCH/Marriott standards of operation in various areas.
Perform all related Front Desk / PBX / Hospitality functions. Present a professional and hospitable manner at all times. Have a complete understanding and working knowledge of all Front Office job functions by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.
- Greets guests in a professional hospitable manner.
- Properly assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status.
- Issues room key and escort instructions to Bellhop.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Have daily knowledge of groups or functions in-house and local current events.
- Understand qualified discounts, their availability and application of vouchers.
- Accurately handle future and same day reservation or take walk-in guests.
- Check-in and check-out guests in knowledgeable, efficient, professional, and friendly manner.
- Assist guests with safe deposit box use at the Front Desk.
- Post, correct or adjust charges to guest accounts as necessary.
- Be knowledgeable of hotel credit, cash-in advance and check cashing procedures.
- Maintain and complete Front Desk reports.
- Maintain accuracy in cash handling procedures.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©
Posted: January 15, 2020