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Front Desk Supervisor (Seasonal)

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Job Details
Job Order Number
JC153688553
Company Name
PCH Hotels & Resorts
Physical Address

Point Clear, AL 36564
Job Description
  • Supervisor
  • FRONT06910

Full-Time

Point Clear, AL, USA

  1. Description

SUMMARY

Assist Front Desk Manager in the supervision of the daily activities in the Front Desk Department (i.e. Front Desk, PBX, Hospitality Desk, Bellstand/Valet) by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.

  • Assist in interviewing, selection, training and counseling of Front Desk associates.
  • Ensure hospitality standards are maintained.
  • Ensure all guest concerns and requests are resolved promptly and properly.
  • Verify the accuracy of opening count.
  • Maintain and control all room blocks, pre-registration, and pre-assignment of rooms.
  • Ensure the accuracy and completion of all folios, room changes, credit approvals, etc.
  • Greet guests in a professional hospitable manner.
  • Properly assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status.
  • Issues room key and escort instructions to Bellhop.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Have daily knowledge of groups or functions in-house and local current events.
  • Understand qualified discounts, their availability and application of vouchers.
  • Accurately handle future and same day reservation or take walk-in guests.
  • Check-in and check-out guests in knowledgeable, efficient, professional, and friendly manner.
  • Assist guests with safe deposit box use at the Front Desk.
  • Post, correct or adjust charges to guest accounts as necessary.
  • Be knowledgeable of hotel credit, cash-in advance and check cashing procedures.
  • Maintain and complete Front Desk reports.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©

Posted: January 15, 2020


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