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Specialist III/IV, Information Technology (Technical Support Analyst)

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Job Details
Job Order Number
Company Name
Auburn University
Physical Address
1550 East Glenn Avenue
Auburn, AL 36849
Job Description

Position Details
Position Information
Requisition Number S023P
Home Org Name Office of the Registrar
Division Name Provost and VP Academic Affair
Position Title Specialist III/IV, Information Technology (Technical Support Analyst)
Job Class Code MA14C/D
Appointment Status Full-time
Part-time FTE
Limited Term No
Limited Term Length
Job Summary
The Office of the Registrar is seeking an experienced Information Technology specialist with strong interpersonal skills as well as excellent written and verbal communication skills.
Reporting to the Associate Registrar, this position will be responsible for identifying potential changes to existing processes as well as innovating new processes designed to allow us to better serve our stakeholders by engagement through digital platforms.

Essential Functions
As such, primary duties will include, but not be limited to:
1. Identifying processes that are candidates for electronic document workflows, and finding opportunities to improve existing workflows. This will require a thorough understanding
of business process that relate to the Office of the Registrar, the various colleges and units who interact with the Office of the Registrar, university policy, as well as a detailed understanding of the Banner Student Information System.
2. The creation of reporting dashboards and the ability to understand complex reporting requests and provide meaningful output. The ability to independently suggest reporting metrics to assist with student success initiatives is key.
3. Provide backup and assistance with key information technology duties in the Office of the Registrar, including support for university-wide applications like DegreeWorks, Courseleaf, Astra Schedule, and others.
4. To ensure that critical term processes related to the Banner Student Information System are performed as required, and to assist with routine desktop and application support needs in the office.

Minimum Education and Experience
Education Level High School Diploma or Equivalent
Field of Study
Years of Experience Level III-4 years: Level IV-5 years
Area of Experience
Experience in computer maintenance, troubleshooting, SQL report writing, and programming.

Requirements for Additional Job Levels
Specialist III requires a minimum of four (4) years of experience in computer maintenance, troubleshooting, SQL report writing, and programming. Typical salaries at this level are between $43K and $54K.

The Specialist IV level will requires five (5) or more years of relevant experience as stated above. Typical salaries for Specialist IV are between $55K and $65K.

Alternate Minimum Education and Experience (If available)
Education Level
Field of Study
Years of Experience Advance Degrees may be considered in lieu of experience
Area of Experience
When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Requirements for Additional Job Levels
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
-Demonstrated experience working well independently, on teams, and across organizational units
-Excellent interpersonal and written communication skills, including the preparation of training materials and documentation.

A commitment to an inclusive and diverse campus environment.

Minimum Technology Skills
-SQL reporting experience.
-Experience with reporting dashboards and experience using Bl tools.
-Demonstrated experience in IT process or workflow improvement.
-Workflow design/creation and programming experience.
-Experience with desktop support in Windows 10 and various hardware peripherals.

Minimum License and Certifications
Desired Qualifications
Desired Qualifications
Bachelor’s degree from an accredited institution in a relevant field; experience in the field or Higher Education; and Banner/Student Information System experience are desired.

Posting Detail Information
Salary Grade 32
Salary Range $35,000-$75,100
Job Category Information Systems/Technology
Working Hours if Non-Traditional 7:45AM-4:45PM
List any hazardous conditions or physical demands required by this position
Posting Date 01/23/2020
Closing Date 02/03/2020
EEO Statement
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants
Please utilize the attachment feature of our online employment site and attach the following: cover letter, resume, and contact information for at least (3) professional references. Only applicants who submit a complete application packet containing all these items will be accepted for review.

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