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Priority Banker- Contact Center

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Job Details
Job Order Number
Company Name
Regions Bank
Physical Address

Hoover, AL 35226
Job Description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored for a set period of time. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Contact Center Priority Banker provides full service banking to affluent clients and meet needs by proactively offering appropriate products, services, and guidance to achieve financial goals. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility.

Regions’ mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals. The successful candidate should be individually driven and competitive, as well as motivated to work as a team to achieve a common goal. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service.

Primary Responsibilities

+ Achieves Contact Center targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions

+ Achieves required levels of inbound phone calls from the top 10% of Regions customer base

+ Educates and advises customers on products and services, including all loan and deposit types

+ Ownership and resolution of customer issues

+ Refers customers to an internal team of experts when complex financial goals and needs are recognized

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to ( for more information.


+ High school diploma or GED


+ College degree

+ One (1) year previous banking and/or lending experience

+ One (1) year prior relationship based client consultation

Skills and Competencies

+ Strong communication and customer focus

+ Ability to handle multiple priorities simultaneously

Must be able to work 40 hours per week

Priority Hours:

+ Monday- Friday 6 am- 9 pm

+ Saturday: 8 am – 5 pm

+ Sunday: 11 am – 5 pm

Additional Job Description

Hourly rate $16.75 plus the opportunity to earn monthly incentive

Must be able to work 40 hours per week any of the times below.

Monday-Friday 8 hours between 6am-9pm

Rotating weekends

Saturday: 8am-5pm

Sunday: 11am-5pm

Select Bank holidays

Position Type

Full time

Location Details

Riverchase North


Hoover, Alabama


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

+ Put people first

+ Do what is right

+ Focus on your customer

+ Reach higher

+ Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.


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