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Service Desk IT Support Tech

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Job Details
Job Order Number
Company Name
Aetos Systems, Inc.
Physical Address
Huntsville, AL 35806
Job Description

Job Description
Aetos Systems is looking for a support technician, to support the Department of Veterans Affairs with configuration, implementation, and troubleshooting of network and systems on a Mobile Device.

How you succeed –

Be ready to learn something new every day!
Participate in the full systems lifecycle
Go outside the box for new ideas, processes, and technical support
Have a passion for our nation’s Veterans
Ability to work independently & and on teams for various projects
Excellent customer service and analytical skills
Be self-driven with a team-oriented attitude
How you will grow –

Access to the Department of Veterans Affairs training school
Take new challenges
Be surrounded by a fun family-oriented team
Have a mentor for effective goal setting
What your new team looks like –

We have hikers, sport fans, readers, bodybuilders, gamers and team-members of various interests and backgrounds. We are confident that you will find your fit here at Aetos.

What your day to day looks like –

Utilize an electronic Help Desk ticketing system to manage incoming support requests, document support activities, and provide clear detailed accounts of actions taken through detailed resolution notes.
Perform tasks to support all device hardware and software issues as required on multiple mobile platforms. iOS, Android, Windows Tablets, etc.
Provide end-user technical support remotely or face to face.
Work on various projects from application testing, trainings, documentation, logistics, and even work parties!
When will you work -

8-10 hour shifts anytime between the hours of 7am-7pm CST, Monday-Saturday.
Potentially up to 10% travel.
Prefer extra income at your discretion? Overtime may be authorized and/or required on occasion.
Where will you work -

In an office setting, operating a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
What to expect next –

Tell us if you’re interested by applying now.
If you meet our criteria, we will bring you in to meet with our team.
If our organization is a good fit for you and likewise, you for our organization, then we look forward to growing with you in these exciting times!
Job Requirements
What you need to bring to us –

Experience with Information Technology
Customer experience oriented
Excellent interpersonal and presentational communication skills
Mac OS and iOS system administration and server tools
Networking and PC system administration
Basic desktop and virtual desktop skills
HTML 5 – other coding languages are preferred for troubleshooting assistance
Education -
Bachelor’s degree preferred. Years of experience and/or certifications may be accepted in lieu of degree.
CompTIA (Security+, Network+, A+) and/or MCSE preferred.
Be able to obtain a Public Trust Clearance with an MBI (Moderate Risk Background Investigation) to access Federal Government systems.
*Veteran status will be heavily weighted, as this is a position supporting the Department of Veteran Affairs.

Exemption Type Non-Exempt
Aetos Systems, Inc. is a successful Prime and Sub-Contractor recognized by its customers and community for its superior service and sound business practices. Aetos is strategically aligned for rapid growth and our success to date is a direct result of developing and implementing our focused plan, building a solid corporate infrastructure, incorporating integrity into every business process, while hiring, motivating and retaining a strong management and technical staff to support our customers’ needs.

We offer a comprehensive benefits package including health, dental, vision, life, short term & long-term disability insurance, 401k retirement plan, & education assistance.

Aetos Systems, Inc. is an equal opportunity employer. Aetos Systems, Inc. does not permit, and will not tolerate, the unlawful discrimination or harassment of any employees, consultants, or related third parties on the basis of sex, race, color, religion, age, national origin or ancestry, marital status, veteran status, mental or physical disability or medical condition, sexual orientation, pregnancy, childbirth or related medical condition, or any other status protected by applicable law. Any questions regarding this EEO statement should be directed to Human Resources.

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